Shipping limits
We ship anywhere in the United States and Canada as well as select foreign countries. Foreign customers may have to pay importing duties on their purchases.
If your country is not available or you have a special shipping request (like expedited shipping), please email us at info at littleotsu dot com with your request and we will let you know if we can accommodate it.
Shipping charges & options
Shipping charges are calculated based on the weight of the items and the location of your shipping destination plus a small handling fee (approximately $1). Sometimes we are able to save you money on shipping (specifically if your order consists of 5 or more single cards/postcards; or multiple items going by Priority Mail that can fit into a Flat Rate Envelope). In those cases, we will refund you the savings.
All orders ship from Portland, Oregon and most will ship 1-3 days after they are placed.
You will have a choice of services when you check out. These are the estimated delivery times for the shipping options offered:
Domestic
Priority Mail: estimated 2-3 days everywhere in the U.S.
1st Class (under 13 oz): 2-9 days depending on your proximity to Portland, Oregon
USPS does not guarantee these delivery times, they are just an estimate
UPS: 1-5 business days depending on your proximity to Portland, Oregon
Foreign
Global Priority Mail: 6-10 days (but things can get held up by customs which we have no control over)
First Class International: varies (depends on the country and customs, usually 1-2 weeks)
USPS does not guarantee these delivery times, they are just an estimate
Shipments will not be insured unless you pay for it separately. Domestic packages will have delivery confirmation included. Please contact us if you would like the confirmation number. For foreign orders, only Priority Mail packages will have delivery confirmation. If you need to have tracking on your package, please contact us for UPS rates.
We are not responsible for your package once it has been safely delivered to a carrier. We are also not responsible if you did not provide us with an accurate address. If you live in a building/complex, please make sure to include your apartment/unit number. If you are shipping to a place of business, please be sure to include the name of the business and complete address (e.g., suite/floor/building number). If a package is unclaimed or undeliverable and gets returned to us, you will be charged the original shipping & handling as well as any additionally incurred shipping costs due to the return. If your order needs special shipping or handling instructions, please let us know at the time you place your order.
Gifts
Please let us know if your order is a gift and if you would like a note included or any other special handling by emailing us at info at littleotsu dot com with your order number.
Online Return policy
We accept returns for store credit, exchange, or refund as long as the item is in its original packaging, shows no signs of wear, and is in sellable condition. If it doesn’t look like something you would buy new, chances are we can’t accept it. Please follow the instructions below (also printed on your receipt) for obtaining a return authorization number.
There are no returns on sale items.
Shipping and handling charges are non-refundable, except when the return is required due to an error on our part.
Please e-mail us at returns at littleotsu dot com to request a return authorization number. Please include your name, phone number, order number, reason for return, and desired action in the e-mail.
All return requests must be made within 5 calendar days upon receipt of goods. All returns must arrive at our address in Portland, Oregon within 10 working days from the date you receive the return authorization number. We cannot be responsible for lost or misdirected returns.
